FAQs for Canadian Craft Tours

• An energetic and knowledgeable tour guide
• A visit to three or more establishments
• An in-depth, behind the scenes look at one of our stops
• Pick up and drop off at our designated meeting spot.  Private pick up is available. Please inquire for details.
• A fun group of like-minded adventurers
• More locally crafted samples than we should probably give you (Party bike does not include samples)

If your tour was arranged with a food stop all food and beverage costs incurred are your responsibility. Additional beer, growlers, merchandise and any gratuity you’d like to provide for the breweries or tour guides are also not included.

• Two (2) Pieces of Valid ID - Must be 19 years of age or older
• Suggested: Wear closed-toe shoes - We suggest wearing closed toe shoes on beer tours if you would like to see inside the production facility. This is for all the tours we provide!
• Wear weather appropriate clothing - It's Canada, it rains often and snows without warning, but we're not afraid!
• Extra cash to buy your favourite libation or continue the night out on the town.
• Don't worry about bringing a ticket or printing your reservation! We have your info! All we need is a name!

• All venue partners that we work with require that all participants wear closed toed shoes when visiting production areas.  This is more beer tour related or if your group has requested a behind the scenes tour (In the production area).
• Suggested: Wear closed-toe shoes on wine tours - No flip flops on beer tours (it's for the venue's liability). 
• Wear weather appropriate clothing - It's Canada, it rains often and snows without warning, but we're not afraid!
• You are welcome to wear flip flops or open toed sandals but you will not be invited to view production spaces (Due to cleaning chemicals).  For wine tours we can show you the vines so heels (You need to be able to enter and exit the bus) and flipflops on wine tours are at the participants digression. 

 Vancouver:­ 9601 W Cordova, Vancouver. In the 'bus zone' along the curb.

Calgary: 239 12 Ave SW, Calgary, AB

Edmonton: Your hotel or accommodation - Public pick-up spot pending (email for details)

Victoria: 660 Oswego St, Victoria.  At the passenger loading zone.

Kelowna: 1250 Ellis Street - Look for White Van with Canadian Craft Tours (Please do not enter BNA brewing before we arrive)

Penticton: Your hotel or accommodation

Whistler/Squamish: Your Hotel or Accommodation

Nanaimo: 90 Front Street, Nanaimo. Enter the lower parkade using the entrance across the street from the Coast Bastion Hotel. We'll be in the round-a-bout.

Toronto: Keele Station

Niagara: Your Accommodation

Collingwood: Blue Mountain Village by the Information hut

All tour attendees must be at least 19 years of age in BC and Ontario, 18 in Alberta, guests must bring and hold valid photo ID. Underage people are welcome on Coffee Tours, Dim Sum Tours, or Private tours.  Guests can hire tours, charters, and shuttles through www.canadiancraftcharters.ca where you can hire our guide and transportation by the hour/venue.

Tour run times vary based on the tour you select. Winery Tours 5-6 Hours, Brewery Tours 3-4 Hours, Brewery & Distillery Tour 3.5 - 4 hours, Food tours are 2-3 hours..

Start times vary by tour and date.

Public: Tour registration starts 15 minutes before the tour star time. Tours leave at the tour start time, ensure you arrive early. We do our best to contact late guests and will wait no more than 5 minutes for late guests.

Private: Our guide will arrive at your custom pickup location 10-15 minutes before our departure time. We suggest group organizers tell the group the start time is 15 minutes before the actual start time. This lets u get waivers together and leave for our first reservation on time.

Some tours have a 4 passenger requirement. If by 24 hours prior before your tour we don't have four people booked we'll make sure to call you to offer you some options.

General tours can be booked online through our Booking Calendar. Private tours can be arranged by contacting us directly or purchasing more than 10 tickets for a tour of your choosing (Please contact us within 24 hours of your booking to let us know you are looking for a private tour).

Tour payments are processed online through credit card through Peek, Stripe, Shopify We Visa, MasterCard and American Express.

Feel free to tip your guides in Cash. No cash payments for tours, please. Please inquire by email if you need to make alternate arrangements.

For group bookings, we require a 25% non-refundable deposit upon booking, and the remainder is due 7 business days before the tour.

We always suggest letting us choose the venues but recommendations are welcome. Depending on day of week, size of group and time of day the best venues change. We know your best options, we promise.

Absolutely! We offer custom tours for groups of 10+ , contact us for details.

Purchasing a tour with us ensures you get to see behind the curtain of our brewery, winery and distillery partners with the guidance and expertise of our BeerGeeks. It also means you’re free to drink as you please without the worry of arranging transportation!

We can definitely provide a discounted rate for friends that want to come for the experience but aren’t into beer. If the establishment we're visiting offers other beverages they will need to be purchased separately. Depending on the tour, the non-drinker option is $10-15 less than the regular rate. Does not apply for the beer bike.  Does not include any drinks

We can accommodate groups of 10-84 on our shuttles. Event days can be planned for groups upwards of 400 people. We have partnerships to ensure groups of any size can be accommodated for custom tours.

Breweries often have snacks available for purchase (pepperoni sticks, jerky, cheese bread, etc) but we can’t guarantee what will be available. For this reason, we recommend eating before the tour.

No seriously, we need food, help?

Email us to arrange for a food stop during the tour. All expenses incurred on the food stop will be your responsibility. This is the most common question, we have plenty of options for each city we operate.

No, drinking alcohol while inside a vehicle is against Canada Liquor Laws. Luckily, the breweries are all relatively close together!

Public tours: Deposits are non-refundable. If canceled within 10 days of your tour/transfer - Tour/transfer credit only, if canceled within 72 hours of the tour/transfer- No refunds and no credits. Change fees will apply if a change is requested within 14 days of the tour.

 

Do you have a different refund policy for groups?

Yes, due to the nature of group bookings we require a non-refundable deposit of 25% at the time of booking. The remainder must be fully paid (charges are made automatically on credit cards), 10 days before the tour. 

Cancelation Policy: 

-Deposits are Non-Refundable (25% deposit)

-Rebooking fees of at least 25% apply for private tours (Of total tour cost to reschedule).  

-Full payment is auto-charged to the credit card on file 10 days prior to tour date.

-Public tours cancelled within 10 days of tour are non-transferrable/non-refundable.

-Please let us know if you have any questions!

Cancellation FAQ:

OMG, Something happened and I can not make my Public Tour Time:

Our team plans your tour venues and public tour schedule ahead of time.  CCT does everything it can to get public tours to run (We move guides, move public tour times, and juggle many tour schedules).  If we offered a refund for guests dropping out of a tour last minute it would cause a domino effect of cancelled guests which is terrible for all guests involved.   Please do not expect a refund for cancelled public tours initiated by the guest.  In turn if other guests cancel on your tour we will still run it if the tour had the tour minimum the day before the tour was set to run.

I just booked today, can I change my tour date?

Tours booked within 10 days of the tour date are final sales and non-transferrable or non-refundable.  If you are further than 10 days out from your tour and booked in the last 24 hours, you can give us a call during business hours (9-5, Monday to Saturday) and we can change your tour date. 

We have a private Tour this weekend and everyone has COVID, what can we do?

Same day/next day please feel free to replace the guests that had COVID with new guests or we can offer a "Gift voucher" for the guests that were unable to show for up to 4 guests.  If the entire group has covid and the tour is unable to run we can reschedule for a 25% re-booking fee.

-Must be requested by 5pm the day before the tour to receive any credit.  Same day cancelations receive no vouchers or opportunity to reschedule. 

OMG it's midnight and I'm freaking out about not being able to make my tour tomorrow at 10am.  I've emailed twice, called, facebook messengered, and texted and no one is getting back to me.   What do I do?

One email to info@canadiancrafttours.ca is perfect and when we arrive at the office a 9am we will be sure to cancel your tour.  If it's public, "what happens in a cancelation" is above, private tours, please feel free to call us at 9:01am (778-320-3409) or we will get back to you within a few hours of opening.

Thank you for your group booking with Canadian Craft Tours! We’re excited for your tour to start and want to make sure it’s the best experience possible for you and your group. We ask that you please follow the guidelines below to help us make sure that we can give you the best tour possible.

• SAFETY FIRST FRIENDS!
• Please do not consume additional alcohol to what we provide on or before the tour. Predrinking might seem like a great idea, however, if anyone is overly intoxicated and/or is refused service at any venue or by the guide the tour is over for them. In other words, don’t get wastey pants before you hooligans.
• Do not consume alcohol in an undesignated area such as a motor vehicle or outside the venue. We understand the disappointment of not being able to drink in the van, but what if you were driving all your drunk friends and someone gets, dare i say it. Ill. No way Jose’!
• Any significant mess left inside the vehicle will result in a $200 cleaning fee.
• Do not bring any weapons with you. Obviously... no brainer….you will be removed from the tour.
• Please follow instructions from your tour guide and the venue staff. They’re great!!
• Please stay with the group. No one wants to find someone wandering off on their own, let’s have a good time with everyone on the tour! No stragglers please, you may be left behind! Dun dun dunnnnnn
• Please be respectful of others on and off the tour. You all know those people in bars who are acting obnoxious and yelling, saying not nice things. You do that and just like the backstreet boys, it’s BYEBYEBYE! Don’t ruin it for everyone and respect others around you.
• No drugs or other controlled substances. Obviously! This isn't a rave people!
• No Harassment - Harassment of Canadian Craft Tours staff, venue staff and patrons or other tour participants will result in immediate removal from the tour. Just like you were taught in kindergarten, hands to yourself, please.
• Help us help you get home safe by knowing your limit and staying within it!

If you have any further questions please feel free to contact us. Hope you have a fantastic time on your tour, and remember… stay classy (insert city) Sincerely, Canadian Craft Tours and Charters

Click Here for our Privacy Policy and Here for our Terms of Service

We can do house deliveries to each individual's homes for wine, beer and cheese. We can not guarantee all addresses would receive their delivery on time without knowing exact addresses.

We at Canadian Craft Tours DO NOT delivery the liquor ourselves. All is outsourced and delivered by supplier/brewery we work with. 

With 3-4 weeks notice for all addresses being sent to us, there is a higher chance all would be delivered too ontime. You must be home to accept the delivery.

If you are not home the package will go back to the supplier's location and will try again the next day. After the 2nd attempt, and no one has accepted the package, it will not be tried again.

Best way to ensure everyone receives delivery, we need full name, full address, phone number and email for each guest.

There is a 95% rate all would be delivered on time with 3-4 weeks notice before your event date. There is that small 5% chance not everyone would get delivery on time because of unforeseeable circumstances.

In groups of 30+ we find the average of 95% success on beer delivery and 90% charcuterie for participants and we deliver 1-2 days before the event. It does take about 3 weeks to set everything up after receiving the addresses.

Groups larger than 50 we suggest booking and providing addresses at least a month before the event (Longer leg times create greater delivery success rates). Please do give us at least 3 days notice prior to your event if people are missing deliveries. Will give us a leg up on finding out where the package is and give you a more detailed delivery time. .