Terms & Conditions

Canadian Craft Tours & Canadian Craft Charters**

These Terms & Conditions (“T&Cs”) apply to all bookings made with Canadian Craft Tours and Canadian Craft Charters (“the Company”), including Toronto Charters, Private Mountain Transfers, and all custom group bookings.

These policies are designed to protect guests, agents, and Company operations.

1. Payment Requirements

1.1 Standard Rate

• 50% deposit due at time of booking
  

• Remaining 50% auto-charged 10 days prior to service date
  

• Failure to collect final payment may result in cancellation with no refund
  
  

1.2 Enhanced Cancellation Rate (ECR)

• 100% payment at booking
  

• +10% premium added to base charter rate
  

• Premium is refundable only under ECR cancellation rules (Section 2.2)
  
  

1.3 Wholesale / Travel Agent Soft Hold Program

Available for verified travel agents and group organizers booking 6+ months out.

Commitment Deposit (Soft Hold):

• 5% non-refundable deposit to lock in rate and date
  

• Applies only to base rate, not fees or surcharges
  

• Vehicle type not guaranteed until upgraded to full booking
  
  

Confirmation Deadline:

• Must be converted to Standard or Enhanced booking 90 days before service
  

• If not confirmed: reservation released and 5% forfeited
  
  

Conversions:

• To Standard: Pay remaining portion of the 50% deposit (5% applied)
  

• To Enhanced: Pay remaining 95% (full price)
  
  

2. Cancellation Policies

2.1 Standard Rate

• 25% refund if cancelled 10+ days before service
  

• 0% refund inside 10 days
  

• Deposits are non-transferable after cancellation deadline
  
  

2.2 Enhanced Cancellation Rate

• 100% refund if cancelled more than 24 hours before the scheduled pickup time
  

• 0% refund inside 24 hours
  

• Requires full payment at booking
  

• ECR cannot be downgraded after booking
  
  

2.3 Soft Hold / Commitment Deposits

• Always non-refundable
  

• Non-transferable to other dates or groups
  
  

3. Weather, Road Conditions & Operational Safety

Canada has unpredictable weather. The following rules apply:

• Services operate rain, snow, or shine.
  

• Guest delays, guest cancellations, or guest route issues due to weather do not qualify for refunds.
  

• If the Company cancels for safety reasons, guests receive a full refund.
  

• Delays caused by road closures, traffic, or storms do not qualify for refunds unless service is completely cancelled.
  
  

4. Service Modifications & Changes

• Date/time/vehicle changes are subject to availability
  

• Changes inside 48 hours are not guaranteed
  

• Rate adjustments may apply for new dates, routes, or durations
  

• Policy type (Standard vs. Enhanced) cannot be downgraded
  
  

5. Delays, Waiting Time & Overtime

5.1 Guest-Related Delays

• Guests have a 10-minute grace period at pickup
  

• After 10 minutes, wait time is billed at:
  $25 per 15 minutes (or portion thereof)
  

• Delays beyond 30 minutes may reduce or cancel remaining itinerary time
  
  

5.2 Overtime

• Overtime is billed in 30-minute increments at $100 per hour
  

• Overtime is subject to vehicle and driver availability
  
  

6. Vehicle Substitution

• The Company may substitute a comparable or upgraded vehicle at no additional cost if operational needs require it
  

• This includes mechanical issues, safety concerns, or fleet availability
  
  

7. Luggage, Gear & Equipment

7.1 Luggage Limits

• Guests must confirm luggage quantities in advance
  

• Excess luggage may require a vehicle upgrade at additional cost
  
  

7.2 Sports Equipment (Skis, Boards, Bikes, etc.)

• Must be declared prior to booking
  

• Additional charges may apply for oversized items
  
  

7.3 Child Seats

• Guests must supply and install their own child seats
  

• Drivers are not permitted to install child or infant seats
  

• Required by Canadian law where applicable
  
  

8. No Alcohol On Board (Canadian Liquor Laws)

• No alcohol consumption is permitted onboard any Company vehicle
  

• Open alcohol cannot be carried onboard
  

• Violations may result in immediate termination of service without refund
  
  

9. Pets

• Small pets in secure carriers may be permitted with prior approval
  

• Large pets require Company approval in writing
  

• Cleaning fees may apply
  
  

10. Damage, Cleaning & Behaviour

10.1 Cleaning Fees

• A $250 cleaning fee applies if excessive cleaning is required
  (e.g., spills, vomit, debris, mud, sand)
  
  

10.2 Damage Fees

• Damage caused by guests is billed at:
  

• Actual cost of repair, plus
  

• Lost revenue for vehicle downtime
  
  

10.3 Guest Conduct

• The Company reserves the right to terminate service without refund if behaviour is unsafe, destructive, or abusive
  
  

11. No-Show Policy

A “no-show” occurs if:

• Guests fail to appear at the scheduled pickup time, or
  

• Guests arrive more than 30 minutes late without communication
  
  

No-shows are non-refundable under all rate types.

12. Parking, Tolls & Additional Charges

• Parking fees, tolls, ferries, park entrance fees, and staging fees are billed separately when applicable
  

• These charges are not included in base charter rates
  
  

13. Lost & Found

• The Company is not responsible for items lost, left behind, or damaged
  

• Guests are responsible for checking the vehicle before departure
  
  

14. Liability Limitations

• The Company is not liable for delays due to traffic, weather, road closures, or third-party disruptions
  

• The Company is not responsible for consequential losses (missed reservations, tickets, events, etc.)
  
  

15. Acceptance of Terms

By completing a booking, the customer or agent acknowledges and agrees to all Terms & Conditions outlined above.